How to Change Your Password Using Outlook Web App

Please note that many people are having trouble changing their password from within Outlook Web App.
The error message looks like this:

Problem Saving Changes

We are aware of this issue and are working to fix it. In the meantime, you can do one of the following:

Set up and use the password manager to change your password.
Read on - there is information on the password manager below.

Wait for your password to completely expire. Once it expires, you will be prompted to change it from the home page of Outlook Web App. As long as you follow the password requirements changing your password seems to be working from that page.


It's a good idea to change your password from time to time. The City of Stamford now has a password management system that will allow you to change or reset your email password (admin network) on your own without having to contact the help desk. This will be especially useful for those users who do shift work or access their email regularly after regular business hours. if you forget your password, you may reset it yourself using our system. If you are a teacher or other SPS employee, please note that this system currently is for your email passwords, and not your curriculum accounts.

The link to enroll your account is here:

If you don't wish to set this up now, you can also change your password in Outlook Web App.


In the upper left corner of your mailbox, click the little gear to the left of your picture to get a menu and choose "options". Options
Expand "General" and then select "My Account". Options-General
Find "Change Your Password" toward the bottom of your options under the "Office" field.
A screen will open on the right near your name and the options gear. Enter your current password and then the new one.

As always, if you have any questions, please call the helpdesk at 977-4936. Also, if you cannot remember your password at all, you can call the helpdesk and they will help to reset it for you.

Thank you!

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